PRIVACY POLICY

Policy version: V1 – December 2021


Our website is provided by ERGO EDUCATION LIMITED (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).


Children

This version of our privacy policy is primarily written for adults, including parents and guardians of child users.

Where we believe any of our services may attract children and young people under the age of 13, we will clearly provide information notices to try and deter children from providing their personal data without parent or guardian consent.

We do not knowingly intend to send marketing communications to children and young people. We actively encourage all our staff, whenever they are implementing new initiatives to assess whether these might be attractive to children and young people and if so, will ensure clear information is provided to try and deter children and young people from providing their personal data without parent or guardian consent.

If you are a parent or guardian and are concerned that we may be processing personal data related to your child, please contact us.


This privacy policy

This privacy policy is divided into the following sections:

  1. Personal data we collect about you
  2. How your personal data is collected
  3. How and why we use your personal data
  4. Marketing
  5. Who we share your personal data with
  6. How long your personal data will be kept
  7. Transferring your personal data out of the UK and US
  8. Cookies and other tracking technologies
  9. Your rights
  10. Keeping your personal data secure
  11. How to complain
  12. Changes to this privacy policy
  13. How to contact us
  14. Do you need extra help?

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:

  1. Your name, address and contact information, including email address and telephone number and company details
  2. Information to check and verify your identity (eg date of birth, personal address)
  3. How and why we use your personal data
  4. Your gender
  5. Location data
  6. Your billing information, transaction and payment card or other payment method information
  7. Bank account and payment details
  8. Details of any information, feedback or other matters you give us by phone, email, post or via social media
  9. Your account details, such as username and login details
  10. Your activities on, and use of, our website
  11. Your personal or professional interests
  12. Your qualifications
  13. Your professional online presence (eg LinkedIn profile)
  14. Information about the services we provide to you
  15. Information about how you use our website and technology systems
  16. Your responses to surveys, competitions and promotions

If you do not provide personal data we ask for where it is indicated to be ‘required’, it may delay or prevent us from providing services to you.

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.

How your personal data is collected

We collect personal data from you:

  1. directly, when you enter or send us information, such as when you eg register with us, contact us (including via email), send us feedback, purchase services via our website, post material to our website and complete customer surveys or participate in competitions via our website, and
  2. indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explain in the section on ‘Cookies and other tracking technologies’ below

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason,

  1. Where you have given consent
  2. To comply with our legal and regulatory obligations
  3. For the performance of a contract with you or to take steps at your request before entering into a contract, or
  4. For our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).


The table below explains what we use your personal data for and why.


What we use your personal data for Our reasons
Create and manage your account with us To perform our contract with you or to take steps at your request before entering into a contract
Providing services to you To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us your identity or to help prevent and detect fraud against you or us Depending on the circumstances:
– to comply with our legal and regulatory obligations
– in other cases, for our legitimate interests or those of a third party, ie to protect our business, interests and rights or those of others
To enforce legal rights or defend or undertake legal proceedings Depending on the circumstances:
— to comply with our legal and regulatory obligations
— in other cases, for our legitimate interests or those of a third party, ie to protect our business, interests and rights or those of others
Customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website Depending on the circumstances:
— your consent as gathered by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below
— where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price

If you have provided such a consent you may withdraw it at any time (that will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes. This helps us to understand how people use our website so that we can make it more intuitive or to check our website is working as intended Depending on the circumstances:
— your consent as gathered by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below
— where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price

If you have provided such a consent you may withdraw it at any time (that will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).
Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices Depending on the circumstances:
— to comply with our legal and regulatory obligations
— in other cases, for our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data To comply with our legal and regulatory obligations

We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records Depending on the circumstances:
— to perform our contract with you or to take steps at your request before entering into a contract
— to comply with our legal and regulatory obligations
— where neither of the above apply, for our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant To comply with our legal and regulatory obligations
Marketing our services to existing and former customers For our legitimate interests or those of a third party, ie to promote our business to existing and former customers
See ‘Marketing’ below for further information
External audits and quality checks, eg for the audit of our accounts For our legitimate interests or a those of a third party, ie to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary Depending on the circumstances:
— to comply with our legal and regulatory obligations
— in other cases, for our legitimate interests or those of a third party, ie to protect, realise or grow the value in our business and assets


Certain personal data we collect is treated as a special category to which additional protections apply under data protection law:

  1. Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership
  2. data concerning health, sex life or sexual orientation

Where we process such special category personal data, we will also ensure we are permitted to do so under data protection laws.

See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.


Marketing

We may use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

  1. Contacting us at admin@ergo-education.com to opt-out of our marketing communication
  2. Using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts, or
  3. Updating your marketing preferences by writing to us at admin@ergo-education.com